Policies
Order processing
Your product is made to order in our studio in Bangalore within 24 hours of your placing your order. Once it is printed, we finish the product, test it with all accessories and peripherals, and hand-wrap it with care.
Shipping
Shipping is available pan-India through our courier partners. Product cost is inclusive of shipping. Our products are printed to order in Bangalore and typically delivered within 7 working days of order placement. Remote locations may take an additional 1–2 working days.
Warranty
Each and every component from our studio comes with a 1-year warranty against manufacturing defects. In the rare event of any such issue, we will ship a replacement to you at the nominal cost of the courier partner's shipping charges. Please reach out to warranty@palebluedotshop.com
Returns
If you are not satisfied with your lamp, please feel free to request a return within 15 days of receipt. Send an email to warranty@palebluedotshop.com, and we will arrange a pickup for you within 5 days. Your refund will be processed within 15 days from pickup. Please ensure you retain the original packaging in case you wish to return the product.
This does not apply to items marked ‘Final Sale’ or ‘Seconds’, as these products are already heavily discounted. Seconds may be minimally used or preloved products, previous design iterations that are still usable, or products with minor imperfections. All remain functional and usable.
Inclusions
As standard, our lamps ship with all peripherals (sockets, wires, plugs, switches), except Sirius, which does not include a USB wall plug. Please supply a compatible USB wall plug for Sirius.
Tracking
Tracking is available on our courier partner’s website and on ours as well. Once you receive a tracking number, you can track your lamp's progress on the partner’s website.
Contact us
We are available at +91-6360934926 for calls and WhatsApp, and at care@palebluedotshop.com each day from 10 to 6. Drop us a line, and we will get back to you within 24 hours!