FAQ

Where and when did you guys start?

Pale blue dot started as a home project in Bangalore in 2025. We started as a studio in July 2026, after a 9 month long period of experimentation, designing and general faffing around.

Can I visit you guys?

Unfortunately, our studio isn’t tailored to receive people just yet. We do have popups every now and then where we display our products and have sales as well - look out for these on our instagram.

Why Pale Blue Dot?

One of our founders was tasked with coming up with names. Since we knew we wanted to launch with lamps, he started exploring derivatives of light in different languages. This first list of names was uniformly awful (Luxocity, anyone?). His second list contained names which were associated with things that produce or reflect light, including a list inspired by an abiding interest in astronomy. Pale blue dot was one of the names on that list - and is the name of the most distant photo taken of the earth, as titled by Carl Sagan, a celebrated astronomer. All our founders liked it, since it also had connotations of being eco friendly, which all of us aspire to be.

Products

How do I assemble my lamp?

Most of our lamps require minimal assembly. A leaflet is included with the lamp; refer to it to set it up. It contains a step-by-step guide to assembling your lamp. If you cannot locate the leaflet, the detailed page for your lamp also includes the same guide.

What bulb goes into my lamp?

The information for the specific bulbs is on the product page. Generally, we use E27 corncob LED bulbs in all our lamps. These cycle through three colours - cool white, warm white and daylight white as you cycle the bulb on and off rapidly.

How do I clean my lamp?

To start, please switch off and unplug the lamp. Then, use a slightly damp cloth to remove accumulated dust and dirt. For stubborn stains, you can use a bit of mild detergent on the cloth to clean the product too.

I need a replacement shade/base/component for my lamp. How do I do this?

Email at postorder@palebluedotshop.com with your order ID and the product you need help with, and we’ll see what’s possible!

If your product arrived damaged or has an issue within the warranty period, please reach out to warranty@palebluedotshop.com with your order ID and product name. We promise, we’ll make it right ASAP!

Can you make a custom design?

Whilst we don’t do custom designs just yet, please do reach out to us on Instagram or at custom@palebluedotshop.com with your design ideas! We’re always on the lookout for inspiration for interesting things to make.

If you’re looking to place a bulk order, please reach out to custom@palebluedotshop.com.

Do you do discounts?

We have a seconds section in our catalogue - these are products which are minimally used and pre-loved.

Shipping and returns

What partners do you ship with?

We ship via several courier partners. Most commonly, these are Blue Dart, Delhivery, Amazon, and ECom Express.

How long does my product take to arrive?

Any product we ship is typically delivered within 5 working days of order placement. In case of remote locations, it may take up to 7 working days.

My product has arrived damaged. What do I do now?

Please write to us at warranty@palebluedotshop.com with your order ID, product name, and photos of the damaged product. We will try to fix it as best as possible.

What is your returns policy?

If you aren’t satisfied with the product, please reach out to warranty with your order ID and product name within 30 days of receipt. Once your return has been approved, we will pick it up and issue a refund to your original payment method. For products more than 30 days past delivery, we are afraid we cannot accept returns.

Materials and 3D printing

What materials do you use in your lamps?

All of our shades and bases are made using polylactic acid, or PLA, for short. PLA is a bioplastic - this means that it is made from biological materials as a feedstock. In our case, our PLA is made from agricultural refuse - mostly corn byproducts and sugarcane husk.

What 3D printers do you use?

We use a variety of 3D printers to make our lamps - Bambu, Kreality and a few others as well.